We believe in a 100% customer satisfaction. Please email us with any concerns. When we understand your issues we can instigate the correct course of action. If we require the return of your order, we will furnish you with the relevant information. Refunds are issued on individual evaluation. Please do not hesitate to contact us if you have a problem with your order, we are here to help. You can email us anytime at: [email protected]
Our policy last 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in unused and in same condition as you received it. It must also be in the original packaging.
We are unable to accept returns on incorrectly purchased products and products damaged due to customer error.
If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.
It is your responsibility to pay any shipping costs when returning a product. These costs are non-refundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.
The time it takes for your exchanged product to reach you will largely vary on your location.
Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).
Once our team processes your order within 1-2 business days, expect to get it within 10-22 business days, after purchase, depending on customs clearance.
USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer shipment times. We are not responsible for delays caused by circumstances beyond our control. All shipments will have tracking numbers, so you may monitor the shipment.
We will do everything in our power to help you get your order. If you have any kind of concerns please contact [email protected] and we will be able to sort it for you.